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EY

Cleveland, OH · Standard risk

Credit card processing for Cleveland medical practices

Patient-responsibility balances collected after adjudication, where card-on-file and Level 2 data decide your real cost. Here is how that plays out for a medical practice operating in Ohio.

Ohio · zero-cost position

Surcharging generally permitted

Our reading as of August 2026. Verified per engagement — not relied on from a web page.

Credit-card surcharging is generally reported as permitted in this state, subject to the card-brand rules: the surcharge may not exceed your actual cost of acceptance, it may never be applied to debit or prepaid cards, and it must be disclosed at the point of entry and again at the point of sale. A cash-discount program is also available if you prefer that framing.

Ohio permits surcharging. Cleveland's medical and dental concentration makes payment-plan and card-on-file handling the usual finding, where tokenization narrows the practice's own PCI scope.

What Cleveland means for a medical practice

A large medical and dental services concentration, where payment plans and card-on-file handling are usually the biggest compliance gap.

Practices increasingly collect a patient balance weeks after the visit, which means storing a card and billing it later. That is card-on-file, and doing it inside practice-management software puts the practice in PCI scope unnecessarily. HSA and FSA cards plus commercial plans make Level 2 data capture material on every larger balance.

Where Cleveland medical practices lose basis points

  • Level 2 data absent on commercial and benefit cards
  • Post-adjudication balances keyed without verification data
  • Payment plans running without correct recurring indicators

How we would structure it

  • Tokenized card-on-file for post-visit balance collection
  • Level 2 data configured for commercial and benefit cards
  • PCI scope reduction so card data never lands in practice systems
  • Payment plans with dunning that does not require staff chasing
  • Zero-cost structured as a surcharge or cash discount program for Ohio, with the disclosure and receipt language installed as part of the work

Built in Chicago

EY Loma Solutions is a Chicago practice, and every piece of software we ship is designed and built here. When we build a medical practice a custom CRM with payments inside it, that work is done by our own people in Chicago — not offshored and not white-labeled from somebody else's platform.

How our CRM builds work

Questions

Cleveland medical practices, answered

Can Cleveland medical practices legally run 0% cost processing?

Ohio permits surcharging. Cleveland's medical and dental concentration makes payment-plan and card-on-file handling the usual finding, where tokenization narrows the practice's own PCI scope. For a medical practice specifically, we would structure this as a surcharge or cash discount program sized against a $95–$3,200 average ticket. As of August 2026 that is our reading of the Ohio position, and we re-verify it as part of every engagement rather than relying on a page like this one.

What should a Cleveland medical practice be paying to process cards?

The only number worth comparing is your effective rate: total fees divided by total volume processed. For medical practices with a $95–$3,200 ticket and a card mix that is patient responsibility balances, hsa/fsa and payment plans, the cost drivers are specific — level 2 data absent on commercial and benefit cards is the most common one we find. We derive your effective rate from three statements at no cost.

Do you have Cleveland references, or are you remote?

We are a Chicago practice and we work with merchants across the United States, Cleveland included. Every engagement runs the same way regardless of geography — statements in, arithmetic out, in writing. A large medical and dental services concentration, where payment plans and card-on-file handling are usually the biggest compliance gap.

Is medical practice in Ohio hard to get approved?

No. Medical practices are standard risk in Ohio, so you should be looking at a competitive market of acquirers. If you have been quoted high-risk pricing for a standard-risk category, that is worth questioning.

Do you build custom CRM software for Cleveland businesses?

Yes — all of our software is designed and built in Chicago. Sometimes, though this vertical is usually better served by tightening the payment layer around existing practice-management software. Builds are delivered with source code and full data export, with card, ACH and recurring billing embedded in the workflow.

Cleveland medical practices: find out what you are actually paying.

A statement review costs you nothing and takes us under an hour. Surcharging generally permitted in Ohio.

Book a scoping conversation